Refund & Cancellation Policy

We want to be straightforward about this rather than bury it. We do not give refunds or accept returns on food we have already sent out. If anything arrives leaking, damaged, defective or wrong, we replace it free of charge. An order that has not yet left us can still be cancelled and refunded in full.

Cancelling before dispatch

You may cancel any order that has not yet been dispatched, for any reason and without explaining it. Email fromhaldighati@gmail.com or call +91 70738 85908 with your order number.

Because we dispatch within 1–2 business days, the window is short. Contact us as soon as you know.

A cancelled order is refunded in full, including the delivery charge.

After dispatch: no returns or refunds

Once an order has been dispatched we do not give refunds, accept returns or exchanges, or cancel it.

This is because we sell preservative-free food. Once a parcel has left our premises we have no way to know how it has been stored, and we will not resell or restock a food item that has been out of our control. We would rather state this plainly than offer a return we would refuse to honour.

In particular, we do not refund for a change of mind, for a flavour not being to your taste, or for the ordinary batch-to-batch variation in colour, texture and aroma described in our Terms & Conditions. That variation is what an unadulterated product looks like.

If it arrives leaking, damaged, defective or wrong

This is the exception, and here we will always put it right — with a replacement.

Tell us within 48 hours of delivery if your parcel arrives with a leaking or broken bottle or jar, with a seal already broken, with contents that are visibly spoiled, or containing something other than what you ordered.

Email fromhaldighati@gmail.com with your order number and photographs showing the damage, the product label, and the outer packaging. The photographs matter — they are what we send to the courier, and we cannot raise a claim without them.

We will respond within 2 business days. Where the claim is clear we send you a replacement of the same product at our cost, including delivery. We replace damaged, defective or wrong items; we do not refund them. We will not ask you to post the item back.

If that product is out of stock, you can choose another item of equal value from the range, or wait and we will send your replacement the day it is back.

Please open your parcel promptly and, if you can, film yourself doing so when the outer packaging looks damaged. It makes a courier claim far easier to settle.

Orders that never arrive

If tracking shows your parcel as delivered but you have not received it, tell us within 7 days of that date and we will open an investigation with the courier. If the parcel is lost in transit we refund or replace in full.

If a parcel is returned to us because the address was wrong or incomplete, or because nobody was available across the courier's delivery attempts, we refund the value of the goods but not the delivery charge, which has already been spent. We will always try to reach you before a parcel is sent back.

How refunds are paid

Refunds are made only in the cases above: an order cancelled before dispatch, a parcel lost in transit, or a parcel returned to us undelivered.

Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or UPI ID — the payment gateway will only reverse it the way it came.

We initiate approved refunds within 2 business days. Your bank or card issuer then takes a further 5–7 business days to show it, sometimes longer for credit cards. That second part is outside our control.

You will get an email when the refund is initiated, with a reference number you can quote to your bank.

How to reach us

Email fromhaldighati@gmail.com or call +91 70738 85908. Quote your order number — it looks like CH-24817 and is in your confirmation email.

Last updated 22 September 2026.